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FAQ

  • What are your working hours?
    Our customer service team is available all 7 days of the week from 9 AM to 8:30 PM IST to assist you with any queries or concerns.
  • I placed an order, what is the order status?
    Please reach out to our customer care team via email or call. Our team will be able to update you on your order status.
  • How do I make changes to my order? Can I cancel my order?
    We can facilitate changes to an order or even a cancellation till the order is shipped. You can reach us at on email with your instructions. Once the order is shipped, we are unable to make any changes to your order.
  • What are the payment modes supported?
    We accept online payment through Debit & Credit Cards, UPI. We also accept Cash on Delivery for orders from Delhi NCR.
  • Can I return/get refund of the product if I don’t like the product? What to do if I have received a defective product?
    Please check out our return policy.
  • Do you offer Cash on Delivery (COD) service?
    Yes, we offer Cash on Delivery (COD) service for orders within Delhi NCR. Please note that this service is not available for other regions at this time.
  • Do you deliver to my location?
    Yes, we ship across India.
  • What if I’m not home at the time of delivery?
    The courier partner will send you an SMS alert on the day of delivery. If you’re unable to receive the parcel please reach to them or to us to update the instructions to the delivery person. An order is attempted 3 times after which it’s returned back. A returned order is cancelled and refunded. If a customer refuses orders regularly, we reserve the right to cancel orders.
  • How long do you take to deliver?
    Shipping timelines is 2-3 days. Delivery time depends on the location, the south zone takes about 3-4 days and the North zone takes about 7-10 days
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